If you’re just occasionally selling items on eBay, I don’t think you necessarily need a “Terms and Conditions” section in your product description; however, it never hurts! Outlining information about shipping, returns, policies, and more is never a bad thing. After all, you can choose what your terms and conditions are, but they need to comply with a few of eBay’s standards. In this article, we will go over what you should include and what you should not include in your terms and conditions section of your eBay listing. Remember– these suggestions come directly from eBay’s “Selling Practices Policy.”
What You Should Do
- Include what forms of payment that you accept. Paypal is the standard, so make sure you mention that you accept Paypal as your primary form of payment.
- Write a good return policy here. Now– granted, you’ll have another spot for the return policy on the listing because eBay forces you to address it just underneath the price (whether you have one or not); however, I think it’s smart to have another spot in your description so nobody misses it! You don’t want to ever be unclear about anything, and because returns are such an important issue, having it in two different places is always good policy.
- Include any information here about a restocking fee (if applicable)
- Have a shipping sub-section here. Include how you plan on shipping, who you go through, how long it takes, etc… make sure people understand how shipping is going to take place! This is critical! You definitely need to be clear in this section.
- Indicate any other terms for the transaction, as long as they do not violate the below information.
What You Should Not Do
Here the main rule: you cannot provide anything that could be misleading or inaccurate in your terms and conditions. Pretty simple, right? Also– once the buyer has committed to the item, you cannot make any changes to the terms! It doesn’t matter where the buyer is from, etc… you have to accommodate them!
Here’s a couple examples from eBay:
Entering an amount for shipping costs when you’re listing an item, and then indicating that you charge a different amount either in the item description or after the buyer has committed to buying the item
Providing false tracking information
Stating in a listing that you accept returns, but refusing to do so after the item’s been purchased, even if the return meets your stated requirements
Also– you are not allowed to NOT take responsibility for how your item arrives. You cannot just blame UPS, USPS, or FedEx for not shipping it in good shape. Ultimately, it is your responsibility to make sure it gets there in the exact same way it was described. This falls solely on the shoulders of the seller. You cannot say in your terms that you are not responsible.
Hope this was helpful. Yes– some of this is common sense stuff, but you need to be aware of it if you’re going to sell successfully on eBay.